Every order confirmation email we send contains your order number and a tracking link. If you still have that email, the quickest route is to reply to it — it reaches us directly.
Orders placed on this site
If you have an account with us, your orders, addresses and tracking numbers are all under My Account.
Orders placed before July 2026
Our store moved to a new platform in 2026. Orders placed on the previous version of the site are not shown in My Account, but we still hold the records. Email us your order number and the email address you ordered with, and we will send you the current status and tracking number the same working day.
Contact
admin@porcelaincharm.com · Contact page
Please include your order number if you have it — it lets us answer in one reply instead of three.