Frequently Asked Questions
Is every piece really made in Jingdezhen?
Yes. Every item is sourced directly from studios and kilns in Jingdezhen, Jiangxi. Each product page states the making method.
How do you ship fragile porcelain internationally?
Double-boxed with molded foam, global fragile express with tracking. Breakage refund within 48 hours of delivery — reship or refund, your choice.
How do I care for my gaiwan and ceramic bracelets?
Rinse porcelain soon after tea and hand wash. Keep ceramic beads away from perfume, hot springs and chemical cleaners.
Returns?
30-day worry-free returns on unused items in original packaging.